Like I said we work every single day even every holiday year round for repairs. I say if you can’t get us out over the phone try the my att app and setup an appointment that way.
Unfortunately customer service screws us constantly. When the modem is connected to the white box the data light should blink. If the little white box has a solid green power and light under it (and remember name but above alarm) the the white box is receiving a good signal.
#Att fiber box red alarm light install#
Either the fiber end broke or the tech didn’t install it properly. If the connection went out and the red alarm light is on something happened going into the box. We work every day of the week even holidays. Anyone had any success in getting them to actually show up to an appointment? All we need is one guy with one pair of pliers to spend 5 minutes clipping in a new jack with the fiber cable properly installed and everything will work!Īs someone that installs att fiber I Charlotte. They haven't done a single thing they said they'd do, and it's really screwing with us. We're coming up on 20 hours of missed appointments times from AT&T.ĭoes anyone have any advice? Twitter? Another subreddit? News channel? The level of disrespect and outright lying from AT&T has been unbelievably. And it's she isn't exactly mobile, so there's no option of going to a library. No internet means no work, no work means no pay. We're on a business account, because my wife works remotely. We do get the "Tier 2 dispatch" number, and are told to call them in an hour. We ask for our account reps number (more on that below), and it turns out his phone number has been disconnected. We'll reschedule you has a priority 1 appointment for tomorrow and call you before 9 to confirm the assigned tech". We called numerous times on Sunday to confirm, spoke with tier 1, supervisors, and managers, and were assured that even though no tech had been assigned to the ticket, they'd be there yesterday. We rescheduled for an "Emergency appointment 8-4 Sunday" and were assured this meant a tech would show up.
At 4:30 when they didn't show up, we were told "Fiber techs don't work on Saturdays, so no one should have scheduled this appointment". We schedule a repair tech for "8-4 Saturday". The jack itself fell out, and when I looked it turns out the jack wasn't actually mounted properly in the box.įast forward a bit, and every single interaction with AT&T since this happened on Friday has been a filled with lies. There's a quick-connect cable with a green end on it that snaps into a jack that's supposed to be semi-permanently installed. My wife was vacuuming, bumped the box, and the entire fiber cable connection came apart. It turns out the little "not-modem" they install (the little white box that runs a cat5 cable to the router) wasn't installed right.
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