Linux: open Terminal and check whether required ports are open with the netcat command, for example:.If the tool reports a port is closed, open this port.
#Mguard service workstation offline verification#
Windows: use the Connection Verification Tool to check connectivity.
Otherwise, Acronis agent cannot communicate with the management server. Make sure is accessible from the affected machine. Make sure the affected machine has internet connection. Use the Wake up from the sleep or hibernate mode to start a scheduled backup in additional scheduling options to make sure backups are not skipped. Solution 2Ĭheck System event logs for Kernel-Power info events 42 and 107 to confirm. If you see that the service was stopped or stops after restart, check system logs for service crashes.
macOS: open Terminal and execute these commands to check services. On Linux distributions using systemd, use the following commands to check the status of the MMS service: Linux: open Terminal and execute under a superuser/root /etc/init.d/acronis_mms status. Windows: navigate to Windows services and check whether the Managed Machine Service is running: Start -> Search -> services.msc. To check the status and start Acronis Managed Machine Service, do the following: If the service is stopped, the machine cannot communicate with the management server. Make sure Acronis Managed Machine Service is running. Registry keys "MMSCurrentMachineID" and "InstanceID" do not match with IDs on the management server in Acronis cloud. A connectivity issue between the backup agent and cloud servers. Managed Machine Service is not running. After successful installation, the machine is shown as offline in the Cyber Protection console.
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